Whitmore and White

Sad to say I have to agree with what several other reviewers have said about the rudeness of what I assume to be the owner. I went in for a rather special last minute Christmas gift, excited about having found a local shop that do beautiful hampers, where you can choose the products yourself from a wide selection of top quality items. The website was down due to demand but the web staff assured me if I went into the shop I would be able to select and order the hamper from there. When I entered the shop I was wowed by how lovely it is and I said so, I also expressed my delight at being able to put the hamper together myself. But the unsmiling, deadpan person, glowering from behind the counter, knocked the enthusiasm straight out of me and made me feel most unwelcome, to the point where I felt apologetic about taking up his time. Fortunately I already made a list from the website of items I wanted fir the hamper, so rather than browsing and buying a few things for myself (which Id planned to do), I rushed through my order. Throughout the experience I felt rushed, unwelcome, and even though I was spending quite a bit of money, that my custom was not appreciated. The service was so perfunctory that I left the shop wondering if the details of the accompanying message and delivery address, had been accurately taken. I do understand about the pressures on retail establishments at the moment, and the fact it has to be one in one out but I wasn’t taking up too much time and was spending quite a bit, although not as much as I’d planned because I felt I had to rush and leave without getting anything for myself. A few days later I mentioned I’d been in W&W to a friend who lives locally and before I could say anything else, my friend said they’d been in to buy a hamper some time ago and the owner was so rude they’d not been back since. They are lovely people and like me are friendly and enthusiastic but as with me, the rudeness put a real dampener on what should have been a nice experience. I wouldn’t have written this review had they not had the same experience, and had others not said the same thing here, but as it is I felt compelled to add my agreement in the hope that the owner may rethink about his attitude. Maybe he was having a bad day when I went in, but several people having the same opinion would surely make him stop and think about how he is coming across to customers. This is particularly if as he says in his answer to another review, he is worried about retaining business in these difficult times. It’s such a beautiful shop, please complement that by making customers feel welcome and valued rather than that they are an inconvenience, as I felt that day. I used to visit the shop occasionally when it was in West Kirby, the staff there were always friendly and the web staff are very helpful so it’s sad that my experience that day made me feel rather crushed, disappointed, and like I didn’t want to visit the shop again.

A lovely delicatessen and wine merchant in Heswall. They currently with Covid operate a 1 in 1 out system as the shop is small but packed! I went in and was able to immediately find the three things I needed. The staff were also very knowledgeable!

I live just across the road from this shop and have always wanted to.pop in and have a browse, ask some questions, get some gift ideas etc - the window always looks interesting and inviting and I like supporting local business. However....after my first venture inside it will definitely be my last. I was in and out in less than 2 minutes as I was immediately pounced on by the rude, unfriendly guy who runs the place - " use the gel" " don't touch" not a hello or please passed his lips. He was obnoxious- don't bother. Use the Internet. Its cheaper, more choices and far far friendlier.

As always top quality food and always friendly smile....😊😊 We picked up some yummy cheeses n chutneys....I know we won't be disappointed!! 🤗

Popped into the Heswall branch today looking for some lockdown treats. Graham talked me through his favourites, he knows his stuff! So happy with my purchases; chocs, cookies and gin.