Hertz Alassio Stazione Centrale - Via Adelasia

This morning I asked for information on renting a car, directly from the Hertz office in Alassio, because through the official website I was unable to book due to a mistake in my card details. Once I had verified the validity and availability of my card, they told me they only had big cars and not a 500, as I needed. I note that just before the Hertz site gave the availability on their premises, of 3 different types of small cars with 2 or 5 doors and in any case I ask what kind of car and rental price they have available. The clerk at the counter. suddenly, he burst out laughing and putting a burden of practices under my nose tells me that the "site does not count and he" does not hide the cars "!! ?? !!. Stunned I tell him that the site consulted was the official one of his parent company, not just any one, the answer was: "-... then look for the car on the internet !!". My answer was that they certainly won't see me anymore and that besides not knowing how to sell they are also big rude. Moral: Stay away from HERTZ ALASSIO !!

Why a single star? I state that I took half Saturday morning and returned it Saturday night. I was able to contact the agency only on Monday morning. 1: if one tries to book from the site, the prices are lower than the agency but at the request of explanations they can't tell you why. The only thing they tell you is that it is better to book from them (agency) because if you do it from the site you don't have the certainty that there is really the means. Oh well, then we book the agency .... 2: at the time of return, I restored the full tank of gas, but the display hand moved just slightly and did not rise completely. But the diesel no longer entered, so it was full. I worried about this thing and I called Monday morning, but they told me that nothing could be done anymore and that maybe there was a problem with the float of the vehicle. Eh thank you ..... but then? So nothing, the file is still closed and the credit card is debited as well. Moral? They charged me € 23.60 + VAT more (consider that I only did 119 km and I put € 14 of diesel fuel). 3: The agency does not change anything once the case is closed. They told me that at the next rental they would treat me with reasonable prices. A gentle way to say "you took it, but we love you". Very confusing situation to understand the costs as well as a total lack of attention towards the customer (except when the contract is stipulated). The only positive point was the working medium itself.

After booking through expedia I decide to check the availability of the car in person (the day before they could not "promise me the car") Incredibly, the situation is still uncertain despite the booking, obviously this is irritating, but I'm asked to "Do not get angry." Fortunately, I'm allowed to get angry at my denial. In practice Hertz holds open bookings despite not being sure to have machines available leaving the customer uncertain and dribbling responsibility with Expedia. The little operator can do, even if his customer care skills are still questionable. Riaultato: canceled booking, obtained refund. Tip: hitchhike. Planes can be booked, cars can not

Kindness and cordiality.

Excellent service if it were not for the problems concerning the credit card and the lack of the possibility to pay in cash .... To review the payment methods necessarily to make the service more accessible to everyone, even those who did not have their own card of credit